Licenses & Regulatory Information

The entity responsible for operations is the organization you enter into an agreement with upon accepting our terms and establishing an account. Terms of Use The official registered designation, organizational structure, registration details and affiliated group membership are documented in the client agreement furnished during account setup, and can be obtained by request using the contact methods outlined in the "Obtaining documentation" section presented below.

Given that organizational hierarchies, registration information and service delivery models are subject to modification, we intentionally avoid presenting them as permanent information on promotional materials. The client agreement and supporting documentation provided to you represent the definitive reference; in instances where this page differs from those materials, the materials take precedence.

Group companies and service providers

Particular operational areas - infrastructure management, transaction settlement, pricing information, account authentication procedures - are performed by qualified external partners pursuant to contractual arrangements. The classification of partners engaged and the treatment of your information by such partners are outlined in our Privacy Policy. We do not publish provider names on this page.

Invested amounts carry the possibility of loss. Portfolio values fluctuate both upward and downward and final amounts may be lower than original contributions. Consult the Risk Disclosure documentation prior to engaging the service.

What can be requested

• Confirmation of the operating entity and its corporate particulars.
• The current client agreement and the schedule of costs applicable to your account.
• An outline of our financial crime prevention and account-holder verification procedures.
• The process for filing grievances and pursuing further review.
• Confidentiality provisions pertaining to information about you as an individual.

How to make the request

1. 01

   Write to us

   Use the contact route on our contact page. Put "Regulatory documentation request" in the subject line.

2. 02

   Identify yourself

   State whether you are an existing client (and give the email address on the account) or a prospective client, and which documents you need.

3. 03

   Receive the pack

   Responses to requests will be furnished within the period confirmed in the acknowledgment notification. Certain documents may be offered in summarized format if complete versions contain sensitive proprietary information.

Documents are sent to the verified contact details on file. We cannot send account-specific documentation to a third party without your written authorisation.

Where the service is offered

Accounts may be opened by residents of the countries listed as eligible in the registration flow of your account. If your country appears in that list and you pass verification, you can proceed. If it does not appear, the service is not available to you.

Where the service is not offered

• Nations and regions subject to international trade restrictions or financial prohibitions.
• Jurisdictions where offering this type of service to retail clients requires a local authorisation we do not hold.
• Nations determined to present elevated risk of monetary crime pursuant to regulatory frameworks.
• Any region we have determined to restrict based on our own governance considerations.

No solicitation

Nothing on this website is directed at, or intended for distribution to or use by, any person in a jurisdiction where such distribution or use would be contrary to local law. Accessing this site from an excluded jurisdiction does not create a right to use the service. If you move to an excluded jurisdiction while holding an account, tell us - the account may need to be restricted or closed and any balance returned to you.

1. 01

   Client identification

   All accounts undergo authentication procedures prior to deposit, trading activity or cash distribution, consistent with the identity verification and financial crime prevention protocols detailed on our KYC & AML page.

2. 02

   Financial-crime prevention

   Sanctions and risk screening, ongoing transaction monitoring, internal escalation procedures and record retention for the periods required by applicable law.

3. 03

   Handling of client money

   Client balances are recorded separately from the operating funds of the business, and payouts are returned to a verified instrument in the client's own name.

4. 04

   Fair and clear communication

   Pricing structures, bid-ask spreads and applicable charges are visible in your account interface and on our rates page. We do not guarantee particular performance outcomes, and all marketing communications include appropriate risk disclosures.

5. 05

   Data protection

   Personal data is processed on a defined lawful basis, retained only as long as necessary, and protected by access controls and encryption in transit and at rest.

6. 06

   Complaints handling

   A written internal complaints procedure with acknowledgement, investigation and a substantive reply within the timeframe stated when your complaint is logged.

Where a jurisdiction imposes stricter local requirements than those above, the stricter requirement applies to clients resident there.

• This page is informational. It does not form part of any contract and does not replace the client agreement.
• Any amounts, limits or processing times mentioned across this site are indicative; the figures published in your account govern.
• This page undergoes regular evaluation; the version currently displayed represents the latest iteration.
• Read alongside the Terms of Use, the Risk Disclosure, the Privacy Policy and the KYC & AML Policy.